@De-Anna-Williams Hello, we apologize, but our machines are different from Bambu's and the slicing software is incompatible. We recommend using our recommended Cura or our official Wiibuilder software when using our machines. We sincerely apologize for any inconvenience this may cause.

@Ella-8 thanks a lot I have been using it quite often

You should try to make it just go on the app and search Dragon

@3D-Printer-Guy Hi there, you could go to the app and choose the models you want to print, and select "print>custom>supprt type" on the app, then you can change the supports as you need.

@Tigger-0

In this situation, it is usually because the printer has already been connected to a Wi-Fi network previously. If that is the case, you may not need to go through the Wi-Fi setup process again.

We recommend sending the WiFi Info page or a screenshot of the network information to our support email so that our technicians can perform further diagnostics and help identify the cause of the issue.
dd2f6c5d-b9d6-4bea-8d46-ae354fdaaa00-wifi info.png

Regarding the account binding, you can simply scan the QR code and select "Request Unbinding". Once the request is submitted, we can review it and assist you with the unbinding process if necessary.

@Teddybearjones

This type of issue is usually related to the Wi-Fi connection or network environment.

We recommend that you send a screenshot of the WiFi Info page to our support email and provide a detailed description of the problem you are experiencing. This information will help our technical team investigate the issue more effectively.

After reviewing the information, our support team may ask for your shipping address if any replacement parts or further after-sales service are required.

@apple_user_1772925312

To resolve the layer shift issue, please download the file provided below, copy it to your TF card, and then print the file on your printer:

https://drive.google.com/open?id=1j2AYDr77ar_o_WF_8EzdHx3YcWPQ42SZ&usp=drive_fs

Printing this file will help correct the issue and restore stable printing performance.

After the print is completed, please test your original model again and let us know whether the problem has been resolved.

If you continue to experience layer shifting, please feel free to contact us for further assistance.

@Landon-6 After clicking "Scan to Bind Device", you should see an option labeled "Request Unbind".

Please simply tap that option and follow the on-screen instructions to submit the unbinding request.

@johnboi7-watmough You could go to this website thingiverseand download STL model files or design your own model using modelling software and output it in STL format, then use Wiibuilder to slice STL to Gcode file, then save to TF card or use WiFi upload printing.

About the slicer software using, here are some video guide of how to use Wiibuilder, hope it helps you.

For the printer with wifi function, you can also use Poloprint Cloua app to print via your phone or iPad. After binding the device, you will get 500MB of storage space to store your own models. You could go to “Me>Profile” on the APP and you will see a “+” option in the bottom left corner of the page. Then you could upload your own STL format models files to the app.

@James-p Hi there, if you set the models in the app, you can go to the model you want to print and choose "print>custom>support type>none" on the app.

If you use the Willbuilder to slice the model, you could go to select the setting button and find "basic>support>none" to turn off the support.

@Kyle Based on feedback from previous customers, this issue has often been caused by the account being logged out unexpectedly.

Could you please try logging out and then logging back into your account?

In many cases, simply signing in again resolves the issue.

@apple_user_1766693164 Hi there, if your printer is Tina 2S/2C/Plus, after downloading our Poloprint cloud app and and connecting the printer with the wifi, you could find this models in the "Home" page, and please search "Crystal Dumpling Clicker", then you can print it from the app.

@apple_user_1767297234 Due to copyright concerns, our app will not currently upload models with copyrights. However, our machines support TF card printing. If needed, you can download the model you want online, slice it into Gcode format files using slicing software, and then save it to a TF card for printing.